Customer Engagement & Dynamics CRM Forum

Automatically map activity party for custom activity

  • 1.  Automatically map activity party for custom activity

    Posted 22 days ago
    Hi, I created a custom activity to represent the contact form data which comes from our web site.
    A customer fills in an email address, but it can be both company email or personal email.
    I would like to use the CRM functionality which is used when an email comes in, and map the address to either Account or Contact record.
    I tried to create an activity party, specify "address​used" field and set it as "from" field on activity, but that doesn't seem to trigger anything.
    It would be nice to use this standard functionality rather than reinvent the wheel and program this search across entities.​

    Thanks in advance

    Zarko Radevic
    Dynamics 365 developer
    Digitale Medier 1881 AS
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

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