Customer Engagement & Dynamics CRM Forum

I have created a new Entity to track some internal requests.  I am trying to create a Workflow on it to assign the record to a specific user based on a lookup field (to another entity) on the record and then email that user that they have something assigned to them.

When I select the Assign step, I would expect to see this Internal Requests Entity to assign to a user, but I just see 2 related entities.  I don't even see all the related entities I have linked.  

In other workflows that I have setup Assign steps on, I always see the entity I am dealing with and it works just fine, but this one isn't showing it.

We are still using CRM 2016 (8.1).

Any suggestions on what I missed or can change to get it to show the Internal Requests entity in the list? Thank you in advance for any guidance you might have!

Hi,

Just check if this entity is an 'organisation' owned or team/user-owned entity.

I have created a new Entity to track some internal requests.  I am trying to create a Workflow on it to assign the record to a specific user based on a lookup field (to another entity) on the record and then email that user that they have something assigned to them.

When I select the Assign step, I would expect to see this Internal Requests Entity to assign to a user, but I just see 2 related entities.  I don't even see all the related entities I have linked.  

In other workflows that I have setup Assign steps on, I always see the entity I am dealing with and it works just fine, but this one isn't showing it.

We are still using CRM 2016 (8.1).

Any suggestions on what I missed or can change to get it to show the Internal Requests entity in the list? Thank you in advance for any guidance you might have!