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Organisational Insights now Deprecated - but still have it installed

  • 1.  Organisational Insights now Deprecated - but still have it installed

    GOLD CONTRIBUTOR
    Posted Jul 10, 2019 02:18 PM
    Hi,
    We have been having multiple errors off and on since March. We've had several tickets with Microsoft but now they've identified that the Organizational Insights feature is what's causing the errors.

    They had suggested that we uninstall the solution but I can't find the solution to uninstall.  I've gone back for more help but just wondering if anyone else have had this issue.

    We never installed it, it came with the Version 9 upgrade and I've been using the dashboard since.

    Anyone else have this issue?

    Thanks,
    Cara

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    Cara McCulloch
    Green Shield Canada
    Windsor ON
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    Conference-CRMUG_200x200


  • 2.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 11, 2019 02:27 AM

    This is what it looks like in our org.



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    Donal McCarthy
    Digital Marketing Administrator
    BrightWork
    Galway
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    Conference-CRMUG_200x200


  • 3.  RE: Organisational Insights now Deprecated - but still have it installed

    GOLD CONTRIBUTOR
    Posted Jul 11, 2019 09:13 AM
    Hi Donal,

    Is that from your solutions area?

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    Cara McCulloch
    Green Shield Canada
    Windsor ON
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    Conference-CRMUG_200x200


  • 4.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 11, 2019 09:41 AM
    Hi Cara - yep - screen cap taken from our Solutions area.

    I can't see why the Organizations Insights solution would have shown up uninvited in a recent update, as MS would have know they were going to deprecate it. In any case, if you can't see it, and you need to uninstall it, you will probably have to open another ticket.

    It's still a very useful tool as it is the only place where you can see where your tables are filling up.

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    Donal McCarthy
    Digital Marketing Administrator
    BrightWork
    Galway
    ------------------------------

    Conference-CRMUG_200x200


  • 5.  RE: Organisational Insights now Deprecated - but still have it installed

    GOLD CONTRIBUTOR
    Posted Jul 12, 2019 10:37 AM
    We only had the preview on which I have turned off.  We didn't have a solution for it in the solutions area.  Very strange that it's not there but we have the dashboard and when I turned off the preview, the dashboard is still there.  Would you say it is safe to remove the dashboard if there's no solution to uninstall?

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    Cara McCulloch
    Green Shield Canada
    Windsor ON
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    Conference-CRMUG_200x200


  • 6.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 15, 2019 04:28 AM
    Cara - I've actually never used the dashboard (was not aware it existed until now!).
    I go to the Organization Insights page available from the Settings pane - do you have this?
    I can't see any harm in deleting the dashboard, but I don't see how that would fix your issue.




    ------------------------------
    Donal McCarthy
    Digital Marketing Administrator
    BrightWork
    Galway
    ------------------------------

    Conference-CRMUG_200x200


  • 7.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 11, 2019 09:42 AM
    Yes, it should be located in the Solutions area.

    Also, they have replaced the information from the Org Insights into the new Power Platform Admin Center. You can access it by going to: https://admin.powerplatform.microsoft.com

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    Aaron Back, MCSE
    Sr. Microsoft Dynamics 365 Consultant
    www.acemicrotech.com
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
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    Conference-CRMUG_200x200


  • 8.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 11, 2019 10:08 AM
    @Aaron Back, MCSE - are you getting per environment info in the capacity tables?
    I'm still getting 'This feature is coming soon' here.



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    Donal McCarthy
    Digital Marketing Administrator
    BrightWork
    Galway
    ------------------------------

    Conference-CRMUG_200x200


  • 9.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 15, 2019 05:06 PM
    @Donal McCarthy - My Admin Center has an option to select "Per Environment" option. After you click this, the environments are listed with a "Details" option to drill into further information. However, some features in this details area are not available yet and say "coming soon".

     ​


    ------------------------------
    Aaron Back, MCSE
    Sr. Microsoft Dynamics 365 Consultant
    www.acemicrotech.com
    _______________________________________
    CRMUG Board Member
    CRMUG Chapter Leader - Cincinnati, Ohio
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    Conference-CRMUG_200x200


  • 10.  RE: Organisational Insights now Deprecated - but still have it installed

    TOP CONTRIBUTOR
    Posted Jul 16, 2019 05:30 AM
    @Aaron Back, MCSE - yeah - it's annoying really!

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    Donal McCarthy
    Digital Marketing Administrator
    BrightWork
    Galway
    ------------------------------

    Conference-CRMUG_200x200


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