Customer Engagement & Dynamics CRM Forum

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Knowledge Article Search

  • 1.  Knowledge Article Search

    TOP CONTRIBUTOR
    Posted Aug 13, 2020 03:13 PM
    When i use Relevance Search and it returns Knowledge Articles, i click on an article and it takes me to the Knowledge Article Designer.  If i use Knowledge Search and click on an article it just opens the article.  Is there a way to have the article simply open when selecting it through Relevance Search and not open the designer?

    Thanks in advance,



    ------------------------------
    Jim Corriveau
    A.W. Chesterton Company
    Groveland MA
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Knowledge Article Search

    TOP CONTRIBUTOR
    Posted 23 days ago
    I get the same results when clicking a knowledge article through a quick view control vs the reference panel.  The article opens in designer when using the quick view and opens in reader in the reference panel.  Is there a way to get the knowledge article to open in 'reader mode' regardless of how the User finds/opens the article?

    Thanks you,


    ------------------------------
    Jim Corriveau
    A.W. Chesterton Company
    Groveland MA
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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