Hello,Our org is set up with Dynamics 2016 on-prem. We have a custom entity set up with business rules based on certain fields changing, and workflows built around dates and those fields changing.
Ex Business Rule: If A field = No, and B field = No, change status to Executed.
There are 5 of these rules in total.
Ex Workflow: If status = Executed and Maturity Date = X, timeout after 45 Days and change custom entity status to Completed. Send task to team.
There are 9 of these workflows in total.
As of the last few weeks, we are noticing that those records with status of Completed are reverting back to the previous status. We feel the root of the problem is in the business rules; when we open that entity, we notice the status reason initially shows the correct status but then the page loads and it reverts to the incorrect status.
Has anyone encountered this before?