Customer Engagement & Dynamics CRM Forum

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D365 CE license plan

  • 1.  D365 CE license plan

    Posted 23 days ago

    Our company recently migrated our D365 CE online to our Corporation's environment and we will need to establish
    licensing on the new Environment.  Is the Dynamics 365 Customer Engagement cloud environment license plan still
    available for purchase?  We are being asked to move to a different license plan, but would prefer to stay on D365 CE.

    Thank you.

    Diane Curry
    Molded Fiber Glass Tray Co.

  • 2.  RE: D365 CE license plan

    Posted 22 days ago
    Hi Diane,

    Unfortunately the Customer Engagement license has been discontinued. Microsoft was allowing those who had it to be grandfathered in and continue to use it/renew it however, It is not an option to select for any new licenses purchased. You will need to purchase the appropriate app license and add-ons as needed.

    Scott Florance
    Business Applications Consultant
    KTL Solutions, Inc, Frederick MD

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