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How to stay logged in to Dynamics 365 for Phones (ios)?

  • 1.  How to stay logged in to Dynamics 365 for Phones (ios)?

    Posted Sep 13, 2019 10:05 AM
    Hello!

    This question is in regards to the Dynamis 365 phone app specifically for ios system cause the Android version doesn't have the same problem.

    Our CRM team has found out that for the newly released app, if we fully close the app in the background, we will need to put the log-in credentials each time we open the app. I wonder if anyone has noticed the same change. Is there a way that we can go around this feature by changing some security settings? It would be beneficial for our salespeople in the field if they don't need to log-in every time they try to use the app.

    Thanks!


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    Dandy Hou
    CRM Business Analyst
    AtriCure, Inc.
    Mason OH
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    Conference-CRMUG_200x200


  • 2.  RE: How to stay logged in to Dynamics 365 for Phones (ios)?

    Posted Sep 16, 2019 07:16 AM
    ​I am replying to follow this.  We have the same issue which leads to adoption resistance for IOS users.  Our servers administrators adjusted the time to allow them to stayed in to 10 hours which is an improvement.  They have to log in every morning basically.  Better but not great.

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    Cindy Davis
    Texas Association of School Boards
    Austin TX
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    Conference-CRMUG_200x200


  • 3.  RE: How to stay logged in to Dynamics 365 for Phones (ios)?

    Posted Sep 16, 2019 08:31 AM
    yes ​

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    Cindy Davis
    Texas Association of School Boards
    Austin TX
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    Conference-CRMUG_200x200


  • 4.  RE: How to stay logged in to Dynamics 365 for Phones (ios)?

    TOP CONTRIBUTOR
    Posted Sep 16, 2019 08:26 AM
    Hi @Dandy Hou and @Cindy Davis, are you both using the email-based ​​sign-in?

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    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
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    Conference-CRMUG_200x200


  • 5.  RE: How to stay logged in to Dynamics 365 for Phones (ios)?

    Posted Sep 16, 2019 09:17 AM
    I put the url to log in. The app somehow fixed itself on Friday. I think the problem now has been solved. No idea what happened though.

    ------------------------------
    Dandy Hou
    CRM Business Analyst
    AtriCure, Inc.
    Mason OH
    ------------------------------

    Conference-CRMUG_200x200


  • 6.  RE: How to stay logged in to Dynamics 365 for Phones (ios)?

    TOP CONTRIBUTOR
    Posted Sep 18, 2019 11:54 AM
    Hi @Dandy Hou, thanks for letting us know.  @Cindy Davis​​, I closed the app and shut my phone down on Monday.  I've just switched the phone back on and opened the Dynamics and I wasn't asked to log in, it loaded fine.  Here is the version I have (although a new update has been made available - v13.19093.8)...

    I also have the Microsoft Authenticator app installed.

    ------------------------------
    Mark Aston
    Data Analyst
    Ordnance Survey
    Southampton, UK
    ------------------------------

    Conference-CRMUG_200x200


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