Customer Engagement & Dynamics CRM Forum

  • 1.  Reassign Records

    GOLD CONTRIBUTOR
    Posted Feb 05, 2020 07:28 AM
    Hi,

    We have an issue where (I think) some records haven't synced properly between the on-premise and the cloud ADs so we have to users on Office 365:

    a.user@domain.com
    a.user@domain.onmicrosoft.com

    The onmicrosoft user is being used in Dynamics and the other user is being used elsewhere.  Obviously, I want to merge these accounts, to make the a.user@domain.com account the main account.

    If all the Dynamics licences are assigned to this user, and all the roles within Dynamics, can I use the REASSIGN RECORDS button in the user screen of the onmicrosoft user to reassign ALL user records, even Advanced Finds?

    Thanks,

    Stewart


    ------------------------------
    Stewart Tranter
    Business Systems Manager
    TCL Group
    Derbyshire, UK
    ------------------------------
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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