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A lock sign in an active information area

  • 1.  A lock sign in an active information area

    Posted Jan 10, 2020 02:49 PM
    ​for some reason a lock sign has shown up in 1 icon area and has locked me out of editing it. When I go into settings and customization to edit the form I cannot figure out how to change the locked position for this particular spot. I have full admin rights for CRM.

    Any clue ?

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    John Rodenhausen
    Firstwatch
    Carlsbad CA
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    Conference-CRMUG_200x200


  • 2.  RE: A lock sign in an active information area

    SILVER CONTRIBUTOR
    Posted Jan 10, 2020 03:32 PM
    Hey John, what entity are you trying to edit the form of? Can you send a screenshot of the form with the locked down area? Thanks.

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    Doug Apicella
    Solution Architect
    Hitachi Solutions America, Ltd.
    Greenville SC
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    Conference-CRMUG_200x200


  • 3.  RE: A lock sign in an active information area

    Posted Jan 10, 2020 04:52 PM

    Thanks for the response I will try and send to you tomorrow.

     

    John R

     




    Conference-CRMUG_200x200


  • 4.  RE: A lock sign in an active information area

    Posted Jan 13, 2020 08:49 AM

     

    John E. Rodenhausen
    Account Executive

    1930 Palomar Point Way, Suite 101
    Carlsbad, CA 92008 USA

    jrodenhausen@firstwatch.net

     

    D:760.658.9880

    C: 760.390.7232

     

    image001.png@01D10008.E0607050

    /Users/jenny/Library/Containers/com.microsoft.Outlook/Data/Library/Caches/Signatures/signature_485284721

    Your Public Safety Data Experts

    www.firstwatch.net

     




    Conference-CRMUG_200x200


  • 5.  RE: A lock sign in an active information area

    SILVER CONTRIBUTOR
    Posted Jan 13, 2020 11:41 AM
    John does the field have field security enabled? If so you'll need to configure the field in the field security profile so that you can see/edit/create. Thanks.

    ------------------------------
    Doug Apicella
    Solution Architect
    Hitachi Solutions America, Ltd.
    SC
    ------------------------------

    Conference-CRMUG_200x200


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