Customer Engagement & Dynamics CRM Forum

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Slowness in D365

  • 1.  Slowness in D365

    D365UG/CRMUG ALL STAR
    Posted 29 days ago
    Is anyone else experiencing slowness in D365? I noticed this over the weekend and it is continuing.  Also, I cant get settings to open in Chrome, only in IE.  We are on the new UI and on version: 9.1.0000.9835. Wnated to check to see if this was a universal issue or just us :)
    thanks in advance!  Laura


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    Laura Mortick
    Marketing Information Systems Manager
    Terracon
    Olathe KS
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  • 2.  RE: Slowness in D365

    Posted 29 days ago
    Yes...we understand from our partner that Microsoft made a bunch of changes (don't know what) over the weekend. My partner and my head of development are troubleshooting. We did open a ticket with Microsoft. It's also having an impact on an application of ours that calls CRM. We are running the old UI so based on your comment it doesn't matter what version of the UI you are running. I've got no issues getting into Settings on Chrome.

    Hang in there.
    Chris

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    Chris Caputo
    Director of Project Management
    CATIC
    Rocky Hill CT
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  • 3.  RE: Slowness in D365

    D365UG/CRMUG ALL STAR
    Posted 29 days ago
    It would be interesting to hear which changes Microsoft made to slow down Dynamics 365 Online because I haven't heard anything...did your partner share any specific details about these changes @Chris Caputo?

    I have pretty decent access with Microsoft and I haven't heard anything so I'm curious what your partner heard. :)​​

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    Gus Gonzalez
    8x Microsoft MVP, CRMUG All-Star
    CEO, Elev8 Solutions
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  • 4.  RE: Slowness in D365

    Posted 29 days ago
    @Gus Gonzalez - If I hear anything I'll let you know. I've been laying low and letting my partner and my head of Development work it through. ​

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    Chris Caputo
    Director of Project Management
    CATIC
    Rocky Hill CT
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  • 5.  RE: Slowness in D365

    TOP CONTRIBUTOR
    Posted 29 days ago
    Noticed a little lag this morning but nothing major. Now it is taking minutes to load a form (Classic interface and UI). Putting my 2 cents in so I can get updates as they come in:)

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    Audrey Forrest
    Senior Accountant and Business Analyst
    Seattle WA
    CRMUG Co-Chapter Leader - Seattle
    D365 CRM V9, GP 2015 R2
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  • 6.  RE: Slowness in D365

    TOP CONTRIBUTOR
    Posted 28 days ago
    Yeah - came into a few complaints about the timeline and have confirmed that lots of areas are a bit like wading through treacle.

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    Donal McCarthy
    Digital Marketing Administrator
    BrightWork
    Galway
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  • 7.  RE: Slowness in D365

    TOP CONTRIBUTOR
    Posted 28 days ago
    Is the health of the system looking the okay?   Did you try going into any of the other "D365 PowerApps" in your system.
    The reason I am saying the latter is that in one customer environment when going into the normal application "Custom" it is kluge but if we go into the Customer Service app, it is running fine.
    Not to say that is how they want to run it but wondering if as they separate things out a bit if it is causing issues.

    Just my 2 Cents worth

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    Beth Burrell , MCP - MCSE - MCT

    Wesley Chapel FL
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  • 8.  RE: Slowness in D365

    Posted 27 days ago
    As of yesterday all seems well on our end.

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    Chris Caputo
    Director of Project Management
    CATIC
    Rocky Hill CT
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  • 9.  RE: Slowness in D365

    TOP CONTRIBUTOR
    Posted 27 days ago
    Some users have complained of random error message boxes popping up. Seems to be a JS issue perhaps? but I just had a user message me because she was trying to assign account to a rep (she is an admin) and she kept getting an access denied message however it was still saving it to the other person! I did adjust the settings which was all that was needed, but I found it a bit disturbing that she received a message denying the change but it still changed it anyway.

    Otherwise, the last few wks I feel like the classic UI has been very slow. I used both the mobile and classic version too.

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    Heather L
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