Customer Engagement & Dynamics CRM Forum

Expand all | Collapse all

Wave 1 2021 - Merging Contacts is changing the Do Not Allow Emails field from Allow to Do Not Allow

  • 1.  Wave 1 2021 - Merging Contacts is changing the Do Not Allow Emails field from Allow to Do Not Allow

    GOLD CONTRIBUTOR
    Posted Apr 09, 2021 01:49 PM
    For this duplicate contact, I want the bottom one to become my primary.


    I chose Allow for the Do Not Allow Emails field on the contact that will be my Primary



    After merging, it set the Do Not Allow Emails to Do Not Allow on my Primary and it left it as Allow for my Inactive Contact.




    Has anyone been testing this and see this happen, and should I report it to Microsoft?  It doesn't happen 100% of the time.  I'm still trying different scenarios to find the issue.

    ------------------------------
    Tina Silver
    Sr BSA, CSM®
    SR Smith, LLC
    Canby OR
    ------------------------------


  • 2.  RE: Wave 1 2021 - Merging Contacts is changing the Do Not Allow Emails field from Allow to Do Not Allow

    Posted Apr 12, 2021 07:56 AM
    Hi Tina,

    We first raised this to Microsoft on 17 March.

    Their latest update to us was that the Product group is still working on it.

    From our testing, it happens to both out-of-the-box and custom fields in that section ever since moving onto Wave 1 2021.

    It's definitely worth raising this issue to Microsoft, to up the priority of the issue.


    Thanks,

    Michael

    ------------------------------
    Michael Samson
    Nottingham Trent University
    Nottingham
    ------------------------------



  • 3.  RE: Wave 1 2021 - Merging Contacts is changing the Do Not Allow Emails field from Allow to Do Not Allow

    GOLD CONTRIBUTOR
    Posted Apr 12, 2021 12:27 PM
    Great, thanks, Michael!  Thanks for letting me know you logged a ticket.  I did log a ticket as well, and I chatted with a support person.  I told them I wasn't the only one with this issue, and that they should look for other tickets.  We don't want this forced on us with it not working right.  We are supposed to release this into our Prod environment this Wednesday night but might have to postpone it now.

    ------------------------------
    Tina Silver
    Sr BSA, CSM®
    SR Smith, LLC
    Canby OR
    ------------------------------



If you've found this thread useful, dive deeper into User Group community content by role