Hi
@Jessica Kuznia, once we'd updated to 2019 release wave 2, the
Scan Business Card button became available when performing a Quick Create for Contacts and Leads via the Mobile app and Desktop browser experience.
The only useful links I've found are...
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/scan-business-cardshttps://docs.microsoft.com/en-us/dynamics365/sales-enterprise/customize-business-card-scan-controlThe 2nd link points you to the licensing guide. Within the guide there is a table which shows that the business card scanner is only for Sales Enterprise licences which is what we have. It sounds like you may have Sales Professional licence if you can't see the
Scan Business Card button. Can you check which Sales licence you have?
------------------------------
Mark Aston
Engineer
Ordnance Survey
Southampton, UK
------------------------------
Original Message:
Sent: Oct 28, 2019 06:20 AM
From: Jessica Kuznia
Subject: Activating the integrated business card scanner in Dynamics 365
Hi All,
Hoping someone will be able to help me with getting the new business card scanner activated or know of any good user guides? I've added the business card field to the quick create contact form, and I've got the AI business build card control turned on for Phone, Tablet and Computer, and I've maped the business card fields with the corresponding fields in CRM, however, I can't get the feature to appear when I try and quick add a contact? I'm on the unified interface and I have the common data service role assigned. I feel like there must be something really obvious that I'm missing.
Any ideas?
Thanks,
------------------------------
Jessica
------------------------------