Customer Engagement & Dynamics CRM Forum

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  • 1.  Empower Users to Create Personalized Notifications

    Posted Mar 21, 2022 12:46 PM
    While there are multiple ways to implement notifications (Power Automate, Workflows, In-App Notifications), there seems to be an assumption made from the outset that the creation, maintenance, and enhancements are to be made by system administrators.

    This is nearly impossible to scale if you have a large user base that wants the freedom to create their own series of notifications.

    Has anyone run into this issue? 

    Moreover, has anyone been able to leverage a piece of technology and paired it with a defined process that allows users to create and maintain their own personalized notifications, without the overwhelming burden on system administrators?

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    James Walsh
    Burns & McDonnell
    Kansas City
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  • 2.  RE: Empower Users to Create Personalized Notifications

    Posted Mar 21, 2022 12:53 PM
    Hi James,

    Would this add-on help? Ive not used it myself personally. 

    Alerts / Notifications Management within Dynamics 365 CRM - Alerts4Dynamics
    Inogic remove preview
    Alerts / Notifications Management within Dynamics 365 CRM - Alerts4Dynamics
    Alerts4Dynamics is a productivity app for creating, scheduling and managing alerts and notifications for different entities in Dynamics 365 CRM. It lets you notify your target audience right within the CRM. You can create multiple messages for a single alert in different languages.
    View this on Inogic >



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    Regards, Adam Travers
    Empath Services Ltd
    Southampton
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  • 3.  RE: Empower Users to Create Personalized Notifications

    Posted 15 days ago

    Hey there!

    I was facing same problem in past but then someone introduced me to Smart Alerts For Dynamics CRM & which solved my problem. 

    Create, view, track and manage smart alerts and notifications for different entities effectively in your Dynamics 365 CRM. Get notified about critical information, task, event, etc. with simple alerts, notifications, and pop-ups at the right time to make accurate decisions. Our Microsoft Dynamics CRM alerts plugin comes with Twilio API integration to keep you updated with SMS alerts.

    You can use this plugin i.e. Smart Alerts For Dynamics CRM

    Go!! Grab it!!



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    Fidel Martin
    Biztechcs
    Ahmedabad
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