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Routing a Queue Item for an Organization-Owned Entity

  • 1.  Routing a Queue Item for an Organization-Owned Entity

    Posted 28 days ago
    How do you route a queue item for an entity that is owned by the organization instead of user/team?  An ownerid field needs to be on the entity, but an organization-owned entity does not contain this field.

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    Megan Crooks
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    Conference-CRMUG_200x200


  • 2.  RE: Routing a Queue Item for an Organization-Owned Entity

    Posted 27 days ago
    Hi Megan,

    Have you tried to move the queue item to a public queue?

    Cheers,
    Rita

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    Rita Pereira
    Solutions Shared
    Reading
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    Conference-CRMUG_200x200


  • 3.  RE: Routing a Queue Item for an Organization-Owned Entity

    Posted 25 days ago
    Rita,

    Thank you for your reply!  Yes, we have made the queue a public queue, but we still get the error below when trying to route the queue item:

    entity doesn't contain attribute with Name = 'ownerid' and NameMapping = 'Platform'. MetadataCacheDetails: ProviderType=Dynamic,

    Thank you,

    Lauren​

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    Lauren Palsgrove
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    Conference-CRMUG_200x200


  • 4.  RE: Routing a Queue Item for an Organization-Owned Entity

    Posted 24 days ago
    Hi Lauren,

    Can you share a screenshot of the routing rule? It will be easier to understand.


    Regards

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    Rita Pereira
    Reading
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    Conference-CRMUG_200x200


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