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Dafault Email Font

  • 1.  Dafault Email Font

    Posted May 21, 2015 01:40 PM

    Is there a way to set the default font used when typing an email in CRM (Using CRM Web Browser for email, not Outlook)?  When we create an email, the default font is Tahoma 9.  We want it to default to a different font so it matches our marketing approved branding.

    What's very strange is that the font size of 9 is not even an option in the CRM email editor.  The only options are 8, 10, 12, 14, 16 and 18 and you cannot type in a font size to get to font size 9, so I have no idea why this is the default.

    We are on CRM 2013 on-premise.

    Thx

    ------------------------------
    Steven Zeiler
    Technology Operations Manager
    GS1 US
    Lawrenceville NJ
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Dafault Email Font

    Posted May 27, 2015 12:06 PM

    I don't think there is a supported way to do this.  You can find some unsupported ways to do it, though I am not linking them as I find them to be very, very bad ideas.  Probably worth putting up on Connect if you haven't already; I know this is something people have requested over the years.

    ------------------------------
    Adam Robinson
    Director of Information Technology
    Industrial Air Centers
    Jeffersonville IN
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    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Dafault Email Font

    TOP CONTRIBUTOR
    Posted 14 days ago
    I guess that quote about repeating history is true, I found this thread from 2015, sometime between then and now MS addressed the font issue, and now it is again an issue in the new UCI.

    They stopped using the font/size set in the browser session as the default for CRM emails, ok i can understand that.  What i don't understand is why this just didn't become 2 fields in the Formats section of the "Personalization Settings", but it's not so now i need to find another solution.  So, i think WWMSD...force the use of templates, that's what they would do.  Not the end of the world, and for consistent messaging and branding it makes sense.

    To test, I start a default email signature, since i'm using it more as an email template response, i start it with "Dear Valued Customer," Times New Roman 12, put in a few blank lines, then the standard company signature.  Looks great in the editor and works as expected.  The blank lines are Times New Roman 12.

    Use the signature in classic, it works the same as in the editor, the blank lines use Times New Roman 12, i believe that was called WYSIWUG back in the day.  When i test the signature in the UCI, the font/size does not carry through the blank lines, they become Segoe UI (Default), size 9.

    Has anyone else seen this?  Has anyone else seen a road map or gotten word from MS that this is going to be fixed and when?

    Thanks for your help,

    ------------------------------
    Jim Corriveau
    A.W. Chesterton Company
    Groveland MA
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: Dafault Email Font

    TOP CONTRIBUTOR
    Posted 11 days ago
    Has anyone seen where the font/size defined for blank lines in an email template or signature are not present when the template or signature is actually used?

    Thank you,

    ------------------------------
    Jim Corriveau
    A.W. Chesterton Company
    Groveland MA
    ------------------------------

    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready


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