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  • Hello, I have run Call Centers for 10+ years and have been building CRM solutions for 20. Very familiar with these types of issues. I have the same issue and use Queues to separate the two departments. ...

  • Did anybody else receive this message from Dynamic Communities on Monday, April 12th?  It sounds like Microsoft is taking over the Dynamics and Power Platform communities and will be providing their own ...

  • Hi @Rosemarie Cordell , It sounds like no matter what, you will need to configure multiple forms controlled by security roles.  The next question would be: what is the amount of other customizations ...

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