Meeting Date & Time: Thursday, February 24, 2011 from 4:00 - 7:00 ET
Meeting Agenda:
4:00 - 4:30 --- Food / Refreshments / Networking
4:30 - 5:30 --- Customer Case Study, Presented by Swagelok Company: Blake Gerbitz, CRM Program Manager, and Tony Colagiovanni, CRM Program Manager
What you can expect to see…
Swagelok CRM Framework and Workshop Overview - Linking CRM Value to Strategies Utilizing CRM to Enhnace Marketing and Sales Processes
5:30 - 5:45 --- Break
5:45 - 6:45 --- Process and Technical presentation Presented by Bennett Adelson: Bob Hogan - Bob leads the CRM Practice at Bennett Adelson
Topics will include ...
using CRM as the source for web content, imbedding images in personalized e-mails using Office MailMerge, and using the CRM SDK and web service APIs to read and write CRM data. Bob will walk us through these topics by demonstrating the Bennett Adelson event management LOB system.
6:45 --- Closing Comments
Food and beverages are provided by our Sponsor...
BENNETT ADELSON
http://www.bennettadelson.com
Audience: CRMUG is a user group dedicated to MS-CRM users. Our goal is to promote the sharing of user knowledge and experience with Microsoft Dynamics CRM. This group is open to end-users and solution partners and from all levels of the organization. We welcome you to come, share your experience, and meet other people that share your MS-CRM interests, learn something new and have a little fun.
About CRMUG Regional Chapters: Regional Chapters enhance your membership in CRMUG by offering face-to-face interaction and knowledge-sharing with other Microsoft Dynamics CRM users in your region. By having meetings centrally located within your region, users from all job roles and levels in your company can participate by only driving a short distance. All job roles are welcome: Customer Service. Sales, and Information Technology. Join us so you can optimize the functionality, flexibility, performance and return on investment offered by CRM—and get better results from your CRM implementation back home.
Feel free to invite CRM colleagues and users within the region —even if they aren't yet user group members—so they can see CRMUG in action.
Join the discussion between meetings, join the Ohio Dynamics CRM User Group on LinkedIn.