CRMUG Pacific Northwest Regional Chapter (November 2009)

Rosalee Alan from PAML will discuss how her company leveraged workflow to improve customer service and Robert Hanlon with the Portland Trail Blazers will present tips from their unique deployment. Meeting Date/Time: Thursday, November 5, 9:30 a.m. - 12:00 p.m. Location: Microsoft Civica Office Building 205 108th Ave. NE, Suite 400 Bellevue, WA 98004 Audience: All CRM users are welcome to attend, regardless of whether they have joined CRMUG. Members of the CRMUG Partner Program are also welcome to attend. Partners that are not yet members of CRMUG are limited to two meetings. Agenda: 09:30 a.m. – 09:45 a.m. Welcome/Introductions 09:45 a.m. – 10:30 a.m. Robert Hanlon, Portland Trail Blazers 10:30 a.m. – 11:00 a.m. Chapter Business 11:00 a.m. – 12:00 p.m. World-class Customer Service using Dynamics CRM, presented by Rosalee Alan, PAML About CRMUG Regional Chapters Regional Chapters enhance your membership in CRMUG by offering face-to-face interaction and knowledge-sharing with other Microsoft Dynamics CRM users in your region. By having meetings centrally located within your region, users from all job roles and levels in your company can participate by only driving a short distance. All job roles are welcome: • Customer Service • Sales • Information Technology Join us so you can optimize the functionality, flexibility, performance and return on investment offered by CRM—and get better results from your CRM implementation back home. Feel free to invite CRM colleagues and other users within the region. For more information about CRMUG, visit www.crmug.com.