Meeting Date/Time: Tuesday, November 9, 2010 from 12p to 4p EDT.
Audience:
All CRM users are welcome to attend, regardless of whether they have joined CRMUG. This Chapter currently does not allow partners to attend unless they are sponsoring or presenting topics as invited by CRMUG. If you are a partner who is interested in presenting information to the CRMUG Ontario Regional Chapter Group, please email regionalchapter@crmug.com.
Agenda:
12:00 –1:00 Planning for CRM Success Workshop
Customer Relationship Management is the business philosophy that lets you know your customers better, share information more thoroughly, and interact more completely.
Please join CRM expert Rick McCutcheon - http://www.fullcontactselling.com/about-rick-mccutcheon.html - for a fast-paced 1 hour workshop that will show you a step by step game plan on how to successfully implement user friendly CRM strategies that will improve the way you manage customer, prospect and partner relationships. This learning experience includes CRM process maps and many real world examples of technology best practices.
1:00 - 1:30 - Lunch, Introductions, and CRMUG Summit 2010 update
1:30 – 2:15 - Globe & Mail Case Study - Part 2
2:15 – 2:30 - Break
2:30 – 3:30 - Networking Roundtable Discussions/Vendor Presentation
3:30 – 4:00 - Chapter Business & Planning
About CRMUG Regional Chapters:
Regional Chapters enhance your membership in CRMUG by offering face-to-face interaction and knowledge-sharing with other Microsoft Dynamics CRM users in your region. By having meetings centrally located within your region, users from all job roles and levels in your company can participate by only driving a short distance. All job roles are welcome:
• Customer Service
• Sales
• Information Technology
Join us so you can optimize the functionality, flexibility, performance and return on investment offered by CRM—and get better results from your CRM implementation back home. Feel free to invite CRM colleagues and other users within the region. For more information about CRMUG, visit www.crmug.com.