Meeting Date/Time: Thursday, May 5th, 12:00 p.m.- 4:00 p.m. EST or from 9:00 am to 1:00 pm PST (Registration will close 1 week prior to event, so that we may finalize catering and meeting space requirements. Please contact Mary Berens if you are having trouble registering for this event or if you are not a member of CRMUG)
Audience: All CRM users are welcome to attend, regardless of whether they have joined CRMUG.
*** If you are unable to attend our onsite locations, and you would like to participate remotely, you may click HERE and we will send you information to connect via Live Meeting.
Agenda: please note times are listed for the Eastern Time Zone (adjust as necessary) *breakfast/lunch will be served at the appropriate time at each location.
12:00 to 12:45 pm Networking, Introductions (Onsite Meetings begin)
12:45 to 1:15 pm Key Learning from Convergence (Virtual Meeting begins)
1:15 to 1:45 pm What's New with Microsoft CRM 2011
1:45 to 2:30 pm Sponsor Presentation, Ideaca "Hot Trends in CRM"
2:30 to 2:45 pm Break
2:45 to 3:00 pm CRMUG Update/Overview
3:00 to 3:45 pm Sponsor Presentation, InsideView "Social Media & CRM"
3:45 to 4:00 pm Wrap Up/Q & A
4:00 to 4:05 pm Prize Drawing, Dan Mennie (Microsoft) (Virtual Meeting ends/Onsite Meetings continue)
4:05 to 4:30 pm Next Meeting Planning (Onsite Meetings)
** A big thank you to Microsoft for supplying a very special door prize for this meeting! You have to attend the meeting to be eligible!**
Ideaca Presentation Details
Hot Trends in CRM. In this session, Ideaca will discuss some of the current hot trends in CRM including:
- Social CRM: Tracking and understanding your social media presence, the influencers involved, and having a strategy and the tools to listen and engage with participants in the social media space.
- xRM and thinking outside the CRM box: How to improve relationships with xRM , leveraging Dynamics to create a solution that is truly aligned with your business and extend it beyond the traditional areas of Sales, Marketing and Service.
- Portals: How to better manage customer and partner relationships through the use of portals. Portal options to provide your customers with self-service support and to allow better sharing of end-customer information and collaboration on channel sales with partners.
Onsite Locations:
Vancouver, BC
1111 West Georgia Street
Suite 1100
MPR Room
Vancouver, BC
Calgary, AB
110 - 9th Avenue SW
8th Floor
Calgary, AB
T2P 0T1
Tel: 403-296-6532
Mississauga, ON
Microsoft Office of Ontario
1950 Meadowvale Blvd
Mississauga
L5N 8L9
*** If you are unable to attend our onsite locations, you may click HERE and we will send you information to connect via Live Meeting.
About CRMUG Regional Chapters: Regional Chapters enhance your membership in CRMUG by offering face-to-face interaction and knowledge-sharing with other Microsoft Dynamics CRM users in your region. By having meetings centrally located within your region, users from all job roles and levels in your company can participate by only driving a short distance. All job roles are welcome:
• Customer Service
• Sales
• Information Technology
Join us so you can optimize the functionality, flexibility, performance and return on investment offered by CRM—and get better results from your CRM implementation back home.
Feel free to invite CRM colleagues and other users within the region.
For more information about CRMUG, visit www.crmug.com.